Quality refers to the extent to which a product or service satisfies customer requirements from its inception (International Standardization Organization, 2016). Quality management entails consistently pursuing excellence by ensuring that organizational outputs are fit for purpose, maintaining these standards, and fostering continuous improvement. Effective quality management enhances an organization’s reputation, mitigates risks, boosts efficiency, increases profitability, and positions it for sustainable growth (Continuous Quality Improvement, 2016). Quality involves building and maintaining relationships by understanding and meeting both explicit and implicit needs. It is perceived by customers as the value of the supplier’s output and is experienced as a momentary impression formed through interaction before rational evaluation takes over (Quality Digest, 2009)