This study examines customer service quality in private banks of Mehkar Taluka. A descriptive research design is used, and primary data is collected from 100 respondentsthrough a structured questionnaire. The study analyzes factors such as service quality and digital banking services and their impact on customer satisfaction. The findings indicate that customers are generally satisfied with banking services, especially in terms of speed, convenience, and technology. However, issues such as technical problems and lack of personalized interaction still exist. The study concludes that improving service quality and digital support can enhance customer satisfaction and loyalty.